NRF Sample Test

You are about to take a sample test that is designed to examine your approach to a number of customer service related scenarios.

This will help to prepare you if you are going on to take the National Retail Federations’ (NRF), National Professional Customer Service Certification (NPCSC), or it may be used, along with other tests, to evaluate how much you have learned throughout your learning program.

There are 15 multiple choice questions in this sample test, whereas the actual certification, which is also taken online, has 70 questions that need to be completed in 90 minutes. These sample questions do not appear in the actual test.

Carefully enter your details using the boxes provided and then click on [Submit]. The next screen will inform you which set of questions you will be answering and give you further instructions. There is no time limit on this practice test. Good luck.